Rogers Cuts Return Policy From 30 Days to 15 Days

Buyers Preference

This is an exchange policy. You cannot simply walk in and swap a Rogers device, but Buyers Preference lets you exchange it for another one if you are within the limit. It can apply if you dislike the colour, want a different device or the phone fails mechanically.

• Old rule: 30 days or 30 minutes of talk time, whichever came first.
• New rule: 15 days or 30 minutes of talk time, whichever comes first.

Buyers Remorse

This is a return policy. If you return the device within the limit, the contract ends with no cancellation fees, and Rogers keeps the device.

• Old rule: 30 days or 30 minutes of talk time.
• New rule: 15 days or 30 minutes of talk time.

Activation in Error

This cancellation policy is used rarely. An example is someone on your account starting a contract without permission, or Rogers adding a plan to your account by mistake. The window for reversal dropped from 30 days to 15 days.

What it meant for customers

Customers had half the time to decide on a device, a carrier or a mistake. Once either limit passes, the exchange or return is no longer possible. These terms are historical, so check Rogers for its current policy.