Effective July 19, 2024, Rogers will be decreasing their Buyers Preference/Remorse policies from 30 days to 15 days and decreasing their Activation in Error policy from 30 days to 15 days. This policy will affect all new activation/upgrade customers on July 19, 2024 and onward.
Lets explain what these policies are.
Buyers Preference – Old Policy
Buyers Preference is a device exchange policy.
When you want to exchange your Rogers Wireless device, you are not able to just simply walk in and exchange it. This is where the Buyers Preference policy comes in.
Under the old Buyers Preference policy, a customer had 30 days or 30 minutes of talk time on the device to return the device and swap it out for another device. For example, let’s say you did not like the color or just wanted a totally different device or something mechanically failed in the device, as long as you were within the 30 days/30 minutes rule, Buyers Preference is used.
If you exceed 30 days, you are stuck with your device without any chance of exchange. If you exceed 30 minutes of talk time on the device you are stuck with your device without any chance of exchange. In other words, whichever comes first, 30 days or 30 minutes of talk time on the device. If you do not exceed either, then you may continue with the exchange.
Buyers Preference – New Policy
The new Buyers Preference Policy takes the old 30 days and makes it 15 days. The 30 minute rule stays the same.
If you exceed 15 days, you are stuck with your device without any chance of exchange. If you exceed 30 minutes of talk time on the device you are stuck with your device without any chance of exchange. In other words, whichever comes first, 15 days or 30 minutes of talk time on the device. If you do not exceed either, then you may continue with the exchange.
So now you have even less time to make your decision on whether you want to exchange the device, especially if something goes wrong with it.
Buyers Remorse – Old Policy
Buyers Remorse is a return policy.
When you want to return your Rogers Wireless device, you are not able to just simply walk in and return it. This is where the Buyers Remorse policy comes in.
Under the old Buyers Remorse policy, a customer had 30 days or 30 minutes of talk time on the device to return the device and just cancel everything. For example, let’s say you did not like the device or did not want to be with Rogers anymore, as long as you were within the 30 days/30 minutes rule, Buyers Remorse is used and your contract is ended with no cancellation fees of any kind. Rogers obviously does keep the device.
If you exceed 30 days, you are stuck with your device without any chance of return. If you exceed 30 minutes of talk time on the device you are stuck with your device without any chance of return. In other words, whichever comes first, 30 days or 30 minutes of talk time on the device. If you do not exceed either, then you may continue with the return.
Buyers Remorse – New Policy
The new Buyers Remorse Policy takes the old 30 days and makes it 15 days. The 30 minute rule stays the same.
If you exceed 15 days, you are stuck with your device without any chance of return. If you exceed 30 minutes of talk time on the device you are stuck with your device without any chance of return. In other words, whichever comes first, 15 days or 30 minutes of talk time on the device. If you do not exceed either, then you may continue with the return.
So now you have even less time to make your decision on whether you want to stay with Rogers or not.
Activation in Error – Old Policy
Activation in Error is a type of cancellation policy. It is used very rarely, but as all policies, do have a function eventually.
The Activation in Error policy is used if for example someone that is registered on your account (a loved one or friend) started up a new contract without your permission or that Rogers accidentally adds a contracted plan to your account by mistake while you are speaking to them about what ever. In these scenarios, among others, the Activation in Error policy is used.
If you exceed 30 days, you are stuck with your contract without any chance of reversal. If you do not exceed the 30 days, then you may continue with the reversal.
Activation in Error – New Policy
The new Activation in Error policy takes the old 30 days and makes it 15 days.
If you exceed 15 days, you are stuck with your contract without any chance of reversal. If you do not exceed the 15 days, then you may continue with the reversal.
So now you have even less time to fix mistakes that can and do happen.
