Samsung Rush to Resolve Initial Galaxy Note7 Issues Might Have Caused Its Demise
All eyes continue to be on Samsung in the wake of the Galaxy Note7’s passing. Now the world expects the company to come out and disclosure of the real reason behind the phablet overheating and occasionally catching fire. Samsung is working on it, but so far it has not zeroed in on a definitive answer.
While we wait for the official explanation, a new report coming out from The Wall Street Journal citing industry experts and sources familiar with Samsung operations indicates that one fatal mistake is to blame for the fate of the Galaxy Note7.
According to the information, after the initial reports of overheating phablets started appearing, Samsung performed a few X-ray and CT scans on the batteries, which showcased a pronounced bulge of unknown origins. Unlike the Samsung SDI manufactured batteries , batteries provided by another supplier didn’t have the same bulge.
The report goes on to explain that Samsung executives were quite unsure of what to do, but with complaints coming from consumers and carriers piling up, the Korean tech giant had to act fast. Company chief D.J. Koh reasoned the company had enough info on the matter, so he ordered a recall.
Two weeks later, Samsung started handing users new Galaxy Note7 bundled with batteries from a different provider. But we all know how that went – replacement units overheated as well.
The report now claims that Samsung’s decision to launch its own recall, bypassing the formal process imposed by the US Consumer Product Safety Commission, might have been the fatal mistake behind the Note7 fiasco. It is stipulated that the haste behind the company’s will to resolve things, might have prevented regulators from getting at the bottom of the situation and identifying the root issue causing the phablet to overheat.
[WSJ]