Canadian Wireless Carrier Satisfaction Survey: Results by Carrier and Phone

This was a self-selected survey from the period, not a scientific poll, and the results are historical.

Who answered

Of 748 respondents, 72 per cent (536) said they used Android, and 12 per cent did not. The remaining 16 per cent did not say. Among Android users, most had Samsung phones, followed by HTC, then Motorola. Popular models included the Galaxy Nexus, Galaxy S II, Nexus S and Galaxy S.

Satisfaction by carrier

Carrier	Average score
Koodo	8.12
SaskTel	7.88
Mobilicity	7.64
Videotron	7.53
WIND	7.49
Virgin	7.23
Tbaytel	7.21
TELUS	6.61
Fido	6.3
Bell	5.63
Rogers	5.28

The overall average of 6.24 would be a D in school terms. Smaller independent carriers were not analyzed.

Satisfaction by phone maker

Among Android users: LG 6.94, Acer 6.75, Samsung 6.29, HTC 6.27, Motorola 6.00 and Sony 5.86. Users of non-Android phones averaged 6.33, against 6.29 for Android, so the operating system made little difference.

Main takeaway

The author noted that the carrier with the most respondents had the lowest score, and wondered why so many stayed.